This month, we gathered a list of frequently asked questions and Mitch from Larry H. Miller Collision Center Mesa provided his responses below. If you have further questions, Mitch will be more than happy to answer any questions. Please provide a question in the comments below and we will respond as quickly as possible.
What kind of warranty will you provide me if you repair my vehicle?
All repairs completed by Larry H. Miller Collision Center Mesa come with a limited lifetime warranty. All workmanship and application of paint are guaranteed against failure for as long as you own your vehicle. Parts are subject to their manufacturer's individual warranties and can differ.
How long does the average repair take?
Unfortunately there is no such thing as an average repair. All repair times are based on the individual job, length of time to procure parts and labor hours on the estimate.
Will you be using the paint made by my manufacturer?
There is no such thing as Honda paint, Nissan paint or BMW paint as an example. When your vehicle was assembled at the factory, your vehicle manufacturer applied a paint that was sold to them in bulk by one of the large paint suppliers (i.e. PPG, BASF, Dupont, Sherman Williams, Sikkens). It was whoever was selling them the paint at the best price at that time. We utilize BASF refinish products in our facility, and this brand carries a limited lifetime warranty against any defects in the materials for as long as you own your vehicle.
Can you file the claim for me?
Because the claim handler will need specific information about the accident, we are unable to handle that portion of your insurance claim. Once you have done so, we are able to handle all aspects of the insurance company claims process from there on.
How will I be kept informed of my vehicle repair status?
We normally update our clients every Tuesday and Thursday by phone in regards to their repair status.
Will your facility report my vehicle repair to carfax?
NO. Our customer information is kept confidential and the only people who have access to your client information are body shop front office staff. Carfax gets most of its information from public record, ie. If there is a police report completed during your collision.
Do I have to take my car to where my insurance company tells me to, or can I bring my vehicle to Larry H. Miller Collision Center Mesa?
It is illegal for an insurance company to "steer" a customer to a certain shop, they can recommend a shop, but at the end of the day you as the vehicle owner have a right to have your vehicle fixed wherever you see fit. We work with all insurance companies no matter the size.
